Refund policy

Return & Refund Policy

Due to the perishable and delicate nature of live plants, all sales are final and we do not accept returns or exchanges.

We carefully inspect and pack every plant before it leaves us. Please note that live plants may experience some stress or cosmetic damage during shipping, including damaged leaves or stems. Shipping live plants involves inherent risks, and conditions during transit are beyond our control.

If there is an issue with your order, please contact us within 24 hours of delivery with clear photos of the plant and packaging. We will review each case individually and do our best to provide an appropriate solution.

Refunds are not guaranteed for shipping-related damage. Depending on the circumstances, we may offer a replacement or other resolution at our discretion.

If you receive the wrong plant or an item is missing from your order, please contact us and we will make it right.

Thank you for understanding the unique nature of purchasing and shipping live plants.